General Sales Terms and Conditions


These General Sales Terms and Conditions apply between the Company Loron Louis et Fils, SAS with a capital of 234.000 € with the main office located at Le Vivier - 69820 Fleurie - France which is registered at the Sociétés de Mâcon under number 30594909100014.

Here below named «LORON Louis et Fils», and any physical person purchasing via the website

Here below named « the Buyer ».

These conditions define the methods of remote sales between LORON Louis et Fils and the Buyer, for ordering and payment and delivery.

They control all necessary steps for ordering and ensure tracking for the order between the contracting parties.

Ordering on the website published by LORON Louis et Fils implies agreement to the present condition without reservation.

The Buyer states that he/she is at least 18 years old and has the legal capacity or has the parental consent to order from the website.

Article 1: Conformity of product availability

Products offered for sale are those displayed on the website on the day of the Buyer's consultation.

Products are offered for sale within the limit of available stocks.

In the event of error in regard to product availability for an ordered product, LORON Louis et Fils the Buyer will be notified by e-mail as soon as possible. The Buyer will have the opportunity to have the product replaced by another of equivalent quality and price, or to cancel the order.

The products offered for sale are described and presented with the greatest possible accuracy. In case of error or omission in this presentation, LORON Louis et Fils can not be held responsible. The photographs and the texts illustrating the products are only indicative and are not binding.

Article 2: Price

The prices displayed on the website are indicated in euros all taxes included, including VAT, excluding participation in shipping and processing costs for the order.

If the VAT rate were to be changed, these changes could be reflected in the price of items without the Internet user being informed.

We reserve the right to change our prices at any time but we agree to apply the rates indicated on the website at the time of your order.

The prices displayed on the website are likely to be different from those indicated in our printed materials and those displayed at our cellar.

Article 3: Payment (Secured payment)

3.1 Choice of payment method

LORON Louis et Fils offers several payment methods:

  1. Payment by credit card: only cards bearing the initials « CB », cards bearing the « VISA », « EUROCARD » or « MASTERCARD » mark accepted in France, or cards issued within the framework of international networks and approved by the Groupe d'Intérêts Economiques (GIE) Cartes Bancaires are accepted.
    The validation of the order by means of the credit card number and the date of expiration is warranted to pay the price of said order.
    The amount of the order is debited at the time of confirmation of your order.
  2. Payment by check: it must be issued in euros by a bank domiciled in France. The check will be cashed upon receipt of the latter.
    The Buyer will have to make the order to Loron Louis et Fils and send it to the following address: Le Vivier - 69820 Fleurie - France.
    The order will only be processed upon receipt of your check.
  3. Payment by transfer: it must be issued in euros by a bank domiciled in France. The Buyer must indicate the order number for the transfer.
    The order will only be processed upon receipt of your transfer.

3.2 Secure payments

LORON Louis et Fils Uses the « PAYZEN » secure service.

The confidential data relating to the payment method are not accessible by LORON Louis et Fils, but managed directly by the security service.

Article 4: Order

Any order implies the express and irrevocable acceptance by the Buyer of the prices and descriptions of the products available for sale, as well as these conditions.

After confirming the order, LORON Louis et Fils sends the Buyer a confirmation e-mail to the e-mail indicated at time of order.

Article 5: Delivery

The ordered products are sent to the delivery address indicated by the Buyer when placing the order.

Participation in the logistics preparation and shipping costs is defined by the fee schedule below and includes VAT.

from 0 to 12 bottles 30,00 €
from 13 to 24 bottles 38,00 €
from 25 to 36 bottles 46,00 €
from 37 to 48 bottles 52,00 €
from 49 to 60 bottles 56,00 €
from 61 to 72 bottles 62,00 €
from 73 to 119 bottles 66,00 €
from 120 to 144 bottles 70,00 €
more than 144 bottles Shipping free of charge

The maximum delivery time is 40 days from the date of order of the product on the website.

In case of more than seven days delay in the delivery and if it is not due to a force majeure, the Buyer may cancel his order.
The order will be refunded within 30 days.

Article 6: Availability

In case of product unavailability, LORON Louis et Fils informs the Buyer by sending an e-mail to the e-mail indicated at time of order.

The Buyer then has the option to be delivered a product of equal quality and price, within the limits of available stocks, or to be reimbursed the price of the order within thirty days of payment of the order.

Delivery fees for the new product will be paid by LORON Louis et Fils.

Article 7: Right of withdrawal

The Buyer has a period of 14 days, from the date of receipt of the products, to exercise his right of withdrawal without having to justify reasons or to pay penalties, except, as the case may be, return delivery fees.

If the 14 day period expires on a Saturday, Sunday, a holiday or public holiday, it is extended until the next business day.

In case of exercise of the right of withdrawal, LORON Louis et Fils refunds the Buyer of all sums paid, as soon as possible and at the latest within thirty days following the date on which this right was exercised.

Example of withdrawal letter
To the attention of Loron Louis et Fils - Le Vivier - 69820 Fleurie - France

I hereby notify you of my withdrawal from the contract for the sale of the following product: .............. (indicate the name of the product) ordered on ............ (Specify the order date), order number ....... (Fill in the number).
Indicate your last name, first name and address
Indicate the date
If sending the letter by the post, please sign the letter at the bottom of the page.

Article 8: Back

From the date of receipt of the order, the Buyer has a period of fourteen days to return the product. After this period, the delivered products will be deemed compliant and accepted by the customer, and LORON Louis et Fils reserves the right to refuse the exchange, credit or refund.

The returned item must be in its original packaging and accompanied by the completed return slip.

Article 9: Warranties and liabilities

LORON Louis et Fils is responsible for the non-conformity of delivered product. It is also responsible for non-conformity due to packaging.)

n case of delivery of a non-compliant product or in case of delivery of a product revealing a hidden defect, LORON Louis et Fils undertakes either to refund the Buyer the price of the product, or to exchange the product for another identical product depending on available stocks, or to exchange for a product of equal quality and price depending on available stocks.

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

The action resulting from latent defects (example: wine corks) must be brought notified by the Buyer within two years from the discovery of the defect.

These provisions are not exclusive of the right of withdrawal defined in article 7 hereof.

Products that have been modified, repaired, integrated or added by the Buyer or any other person not authorized by the supplier of the said product or service are excluded from the warranty.

The warranty does not cover apparent defects.

The warranty will not cover products or services damaged during transport or misuse.

The responsibility of LORON Louis et Fils can not be retained in case of breach of contractual obligations due to a fortuitous event or a case of force majeure, as defined by law.

Article 10: Personal Data

LORON Louis et Fils undertakes to respect the confidentiality of personal data communicated by the Buyer on the Site and to treat them in compliance with the Data Protection Act of 6 January 1978.

In accordance with the Data Protection Act of 6 January 1978, the Buyer may exercise his right of access to the file, his right to object and his right to rectify or delete information concerning himself by sending his request by e-mail to the email address or by post to: Le Vivier - 69820 Fleurie - France

Article 11: Intellectual property

All elements of the website are protected by copyright, trademarks or patents.

They are the exclusive property of LORON Louis et Fils.

Article 12: Applicable law and jurisdiction

These General Sales Terms and Conditions are executed and interpreted in accordance with French law.

In case of dispute, the Buyer undertakes to contact in priority LORON Louis et Fils in order to try to amicably resolve any dispute that may arise between the parties.

In accordance with Article L. 133-4 of the Consumer Code, the Client is also informed of the possibility of appealing, in case of dispute, to a conventional mediation procedure or any other alternative method of dispute resolution.
You can contact our Consumer Ombudsman free of charge, who will try to bring the parties together for an amicable solution: MEDICYS,, 75 Boulevard de Clichy 75009 PARIS.

In the absence of conciliation, the French courts will have sole jurisdiction.

Article 13: Modifications of General Sales Terms and Conditions

LORON Louis et Fils reserves the right to adapt or modify at any time these General Sales Terms and Conditions. In case of modification, it will be applied to each order the General Sales Terms and Conditions in force on the day of the order will be applied to each order.

Updated November 30, 2016.